Quality Improvement (QI) Training & Support
In partnership with Hollingsworth Consulting, PHSCO's Quality Improvement (QI) Training & Support program equips teams with Lean Six Sigma Yellow Belt and Green Belt training and certification, as well as Black Belt coaching: tools that translate directly into measurable improvements and support PHAB accreditation and reaccreditation requirements.
In 2025, the Public Health Services Council of Ohio (PHSCO) and the Ohio Public Health Institute (OPHI) collaborated to provide a pilot quality improvement training and coaching services in Guernsey and Clark County. PHSCO provided two rounds of Lean Six Sigma Yellow Belt and Green Belt training, coaching, and support to a total of 16 local health departments. A Certified Lean Six Sigma Master Black Belt provided in-person training sessions, with Certified Black Belt coaches providing coaching, mentoring, and virtual and/or in-person support services between sessions. Individuals that completed the training and a QI project received Lean Six Sigma Yellow Belt and Green Belt certification.
The pilot was a roaring success and led to the expansion of the program to other health departments throughout Ohio.
Impressive Outcomes
Read the articles directly from Hollingsworth Consulting by clicking the links below!
QI Culture Catalyst with Local Health Departments
Lessons that Transformed a QI Pilot into a Statewide Success
City of Cincinnati Health Department increased the percentage of Outbreak Investigation Report submission within 30 days from 39% to 100%.
Clark County Combined Health Department reduced the time to complete daily pay-in process from 59.6 minutes to 36.9 minutes, saving 22.7 minutes.
Columbus Public Health Department increased the Customer Satisfaction Survey response rates by 436% in one month.
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